1. General Policy

At Oluwatobi Solutions, we are dedicated to providing rock-solid e-commerce infrastructure. Because our service instantly provisions dedicated server resources, cloud hosting, and database configurations upon payment, we maintain a strict, no-refund policy for active subscriptions.

2. The 7-Day Risk-Free Trial

We offer a 7-day free trial strictly on our WhatsApp Starter plan. We highly encourage all merchants to utilize this trial period to thoroughly test our dashboard, storefronts, and WhatsApp routing systems to ensure the platform meets their business requirements before upgrading to a paid subscription.

3. Active Subscription Billing

Quarterly, Biannual, and Yearly Plans: Once a billing cycle has commenced and your payment has been successfully processed, we do not offer prorated refunds for that billing cycle.

You maintain full control over your billing and may cancel your subscription at any time through your administrative dashboard. Upon cancellation, your storefront and admin access will remain fully active until the end of your currently paid billing period.

4. Exceptions for Technical Failure

Exceptions to this strict no-refund policy will only be considered in the rare event of a significant, verified technical failure strictly on our end (e.g., prolonged infrastructure downtime) that prevented you from utilizing the core Service for an extended period.

Such requests are reviewed on a case-by-case basis and must be submitted to our support team within fourteen (14) days of the verified incident.